Privacy Policy

We collect only what’s needed to run Kev properly.

Information you provide

• Name (if supplied)

• Email address

• Trade registration number (where required)

• Messages and questions you send to Kev

Information collected automatically

• Device type (mobile/desktop)

• Browser type

• Approximate location (country only)

• Usage data (e.g. session length, errors)

Kev does not intentionally collect:

• Payment card details (handled by Stripe)

• Sensitive personal information

• Exact location data

• How we use your information

• We use your information to:

• Provide access to Kev

• Improve responses and performance

• Manage subscriptions and access control

• Respond to support requests

• Monitor misuse or abuse of the service

• We do not sell your data.

AI, conversations, and training

• Conversations with Kev may be logged and reviewed to improve accuracy and reliability.

• We do not use your chats to identify you personally.

• Do not enter confidential, client-identifying, or sensitive information into Kev.

• Kev’s answers are generated by AI and may not always be correct. You remain responsible for checking plans, standards, and site conditions.

Third-party services

• Kev relies on trusted third-party providers to operate, including:

• AI and chatbot services

• Hosting and analytics providers

• Payment processing (Stripe)

• These providers only receive the data required to perform their function and are expected to meet industry privacy standards.

5. Cookies and tracking

• Kev may use cookies or similar technologies to:

• Keep you logged in

• Understand how the service is used

• Improve reliability and performance

• You can disable cookies in your browser, but some features may not work correctly.

6. Data storage and security

• Data is stored securely using industry-standard protections

• Access is limited to authorised personnel only

• No system is 100% secure, but we take reasonable steps to protect your information

7. Your rights (NZ users)

• Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information

• Request correction of incorrect information

• Ask how your data is used

• To make a request, contact us using the details below.

8. Subscription and account data

• If you cancel your subscription:

• Access to Kev is removed

• Basic account records may be retained for legal, billing, or audit purposes

• You can manage or cancel your subscription through the link provided in your Stripe billing emails.

9. Changes to this policy

• We may update this policy from time to time.
  The latest version will always be available on our website.

​